Norman Baker MP Member of Parliament for Lewes constituency
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Contact Norman at:
Norman Baker,
23 East Street,
Lewes,
East Sussex,
BN7 2LJ.
Tel: (01273) 480281.
Fax: (01273) 480287.
Email: info
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Local MP challenges BT’s “one-off charges”
Lewes MP Norman Baker has today written to the Chief Executive of British Telecom, Ben Verwaayen to challenge so called ‘one-off late payment’ charges being imposed on BT customers.
Phone bills now show a £5 charge being added to a customer’s bill for an alleged late payment.
He has asked for explanations on five separate points:
- How and when customers are advised that BT will impose these charges on a particular bill
- Whether any conditions apply to these charges being levied and what is defined as a late payment
- If these charges have been cleared by OFTEL (or its successor body)
- Where on the Bill it specifies what triggers the imposition of a charge
- How much BT has collected from these charges since they were first introduced.
Commenting on this, Norman said:
“The matter has been raised by a number of constituents who are unhappy with the imposition of these charges on their telephone bill. I have also recently been subject to one of BT’s ‘one-off’ charges which I am personally not paying until I receive a satisfactory explanation from BT. Frankly, this looks like sharp practice.”